Privacy policy

updated: September 7, 2026

Velissya respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our online store, place an order, contact us, or otherwise interact with our services.

Depending on how you use the store, we may collect information such as your name, email address, phone number, billing and shipping address, order details, transaction information, account information, communications with us, device and browser information, IP address, and information about how you interact with the store.

Payment information is processed through Shopify and payment providers. We do not need to directly store full payment card numbers in order to process standard Shopify checkout transactions.

We may use personal information to process and fulfill orders, provide customer support, manage returns and refunds, communicate about orders, prevent fraud and abuse, maintain and improve the store, comply with legal obligations, and send marketing communications where permitted.

Our store and service providers may use cookies and similar technologies to keep the site functioning, remember preferences, understand store performance, measure advertising, and help show relevant marketing.

Depending on your location, you may have rights to limit certain advertising or data-sharing activities.

We may disclose personal information to service providers that help operate our business, including Shopify, payment processors, shipping and fulfillment partners, customer-support providers, analytics providers, advertising platforms, fraud-prevention providers, and professional advisers.

We may also disclose information when required by law, to protect legal rights, or in connection with a business transaction.

Our store is hosted by Shopify. Information you provide through the store is processed by Shopify so it can provide ecommerce, checkout, payment, security, and related services.

Some service providers may process or store personal information outside your province or country. When this occurs, information may be subject to the laws of the jurisdiction where it is processed.

We retain personal information for as long as reasonably necessary for order administration, customer service, fraud prevention, tax, accounting, dispute resolution, and legal compliance.

We use reasonable safeguards to protect personal information, but no online system can guarantee absolute security.

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, to withdraw consent where processing is based on consent, or to object to or limit certain uses.

To make a privacy request, contact velissyashop@hotmail.com. We may need to verify your identity before completing certain requests.

You can unsubscribe from promotional emails by using the unsubscribe link included in those messages. You may still receive non-promotional communications related to transactions, orders, security, or customer support.

Our store is not intended for children who are not legally able to enter into a purchase transaction in their jurisdiction without appropriate consent.

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or technology.

For privacy questions or requests, contact velissyashop@hotmail.com.