Refund policy

At Velissya, we want you to be satisfied with your order. This Refund Policy explains when returns, exchanges, and refunds may be requested.

You may request a return within 30 days of delivery.

To be eligible for a standard change-of-mind return, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase may be required.

Because Velissya products are personal-care items used directly on the body, opened or used products are not eligible for change-of-mind returns for hygiene reasons, unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at hassairi26@hotmail.com. We may request photos or other information so we can review the issue and provide an appropriate solution.

To start a return, contact us before sending anything back and include your order number and the reason for the return. We will provide return instructions if the request is approved.

Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.

Once an approved return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Original shipping charges are not refundable unless the refund results from our error or applicable law requires otherwise.

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipment.

Gift cards and items clearly marked as final sale are not eligible for change-of-mind returns.

This policy does not limit any rights you may have under applicable consumer protection law.