Shipping policy

Last updated: September 7, 2026

This Shipping Policy applies to all orders placed with Velissya.

We currently ship to destinations available at checkout. Any applicable shipping charges will be displayed before you complete your purchase.

Orders require processing before shipment. Delivery times shown at checkout, in your order confirmation, or in tracking information are estimates only and may vary depending on your location, carrier delays, order volume, customs, weather conditions, or other circumstances outside our reasonable control.

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at [YOUR BRAND EMAIL]. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

If tracking is available, tracking information will be provided once it becomes available from the carrier or fulfillment partner. Tracking updates may take some time to appear after a shipping label is created.

Velissya is not responsible for delays caused by carriers or circumstances outside our reasonable control. However, if your order appears significantly delayed, please contact us and we will review the available tracking information with you.

If your package arrives damaged, appears to be lost in transit, or you receive the wrong item, contact us promptly with your order number and any available photos or tracking information.

For international orders, customs duties, taxes, import fees, or other charges may apply depending on your destination. Where these charges are not collected at checkout, they may be the responsibility of the recipient.

Please ensure that all delivery information is accurate before completing your purchase. Velissya is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

For any shipping-related questions, contact us at:

Velissya
Email: velissyashop@hotmail.com